How It Works - Customer

How it works - Mobile APP

 

 

 

How it works - Portal 

Logging to Serve Me Mart

If you have an account please logging with your email and password

 

Create an account and Edit Profile

Create an account

As a customer, you can create two different types of accounts Company or Individual. Create a Company account if this account will be representing an official company. Create an Individual account for your personal use only. Adding the requested information to your profile, like your company logo or your photo if you are an individual will provide more trust and attention to the service provider to bid for your posted jobs.

 

Edit Profile

You can update your account information, like new location and address, contact number and so on.

 

Create a customer account

 To create a Customer account with Serve Me Mart, press on Sign up as a customer and fill the form



You will be receiving an email from Serve Me Mart requesting you to verify your email address


Press on Verify my Email button.

Then the portal will ask you to choose between Company or Individual account.


User page will come for you to fill the information, try to provide all the requested information. 

Post new job

Post a new job from the main page


 

 

Post Job

 

Select the required service, add a title and describe the job, you may attach extra documents or photos to the posted job, the more information you provide, the more accurate offer price you will get from the service providers. Then add the date and time that you want the service provider to start the job, if the job location will be the same location as your profile once you make your account then use same address in your profile button or add new location of the job by add new address button and select the country, city, and location.

 

Post new job button

 

Select the required service, add a title and describe the job, you may attach extra documents or photos to the posted job, the more information you provide, the more accurate offer price you will get from the service providers. Then add the date and time that you want the service provider to start the job, if the job location will be the same location as your profile once you make your account then use same address in your profile button or add new location of the job by add new address button and select the country, city, and location.

 

Jobs

Jobs functions

Under Verification Jobs

Some Jobs it might be required to be verified by the portal admin, once the admin approves it, it will go to the public market.

 

Active Jobs

After the job is approved, it will be posted in the public market and active for the service providers to bid for it.

 

Assigned Jobs

 

You can review the received offers, the service provider rate and profile, request for a discount, chat with the service provider to confirm the job information like location, scope, date and time. After you may select and award the right offer for you that fits your job requirements. 

 

Closed Jobs


Once the job is completed and delivered by the service provider, you may close and rate the job, or you may keep the rating for later.

Canceled Jobs

You may cancel any active job after posting the job, or also you can cancel any job after awarding, assigning the job to the service provider, considering that canceling the job after assigning it to the service provider more than once without any valid reason it might have your account suspended.    

Expired Jobs

When you post a job, if the job is not assigned to any service provider within two weeks from the date of posting the job, the job will be expired and will not be visible anymore to the public market.

Saved Jobs

You may save a post job for you to post for later.

 

Find and Hire your service provider

Find your service provider

When you post a job, the job will be posted to the public market in your country. With this function, you will be able to find the service provider related to the service you are looking for and invite him for any active job by selecting the required service and review the service provider profile and invite him for any active job.

 

Hire Service Provider


 

 

When you post a job, the job will be posted to the public market in your country. With this function, you will be able to find the service provider related to the service you are looking for and invite him for any active job by selecting the required service and review the service provider profile and invite him for any active job.

 

My Team and Ratings

My Team

With this function, you will be able to invite a team member to your team and provide him with access level and authorities. You can use this function by inviting the team member by sending him an invitation, he will complete the form and after you will select the team member from Edit Team Member Details and provide him with the access right you want. Also, you can delete and deceive any selected team member.

Ratings

You will be able to review your previous service provider’s ratings and pending ratings that’s required your feedback.

 

Reports

Reports

This function will provide you with various reports that you can print and review related to your activities on Serve Me Mart. Basically, you only need to select the required report and then select the start and end dates. Also, you may use insight function for high-level results by choosing the start and end dates.

 

Switch to Service Provider and Invite friends

Switch to Service Provider

This function will allow you to have two accounts by using one email address; you can be a customer and switch to your services provider account at any time. If you have an individual customer account, you can switch to the service provider professional account, and if you have a customer company account, you can switch to a service provider company account. 

 

Invite friends

You may invite your friend or group of friends by adding their emails and invite them to Serve Me Mart; they will get an email with Serve Me Mart link website to browse and create an account.

 

Notification Settings and Messages

Notification Settings

Select how you will need to get the notifications and for what functions.  

Messages

Will allow you to chat with service providers and exchange files before and after job awarding.